# Backend Engineer, Ops
**Company:** [Ramp](https://scaleengineer.com/companies/ramp)
Ramp is seeking a Backend Engineer for their Ops Engineering team to build internal tools and infrastructure that empower operations teams. The role focuses on full-stack development, AI integration, and creating scalable systems using modern technologies like Python, TypeScript, React, and AWS. Requires 5+ years of experience with strong backend architecture knowledge and AI technology aptitude.
**Role:** Backend Engineer
**Seniority:** Senior
**Locations:** New York, NY (HQ)
**Salary:** 168000–284900 USD
[Apply](https://jobs.ashbyhq.com/ramp/7bfa613e-151c-469b-9973-c89ee3d14838)
Canonical: https://scaleengineer.com/jobs/ramp/backend-engineer-ops
---
## Responsibilities

- Full-Stack Internal Application Development: Design and build comprehensive internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
- Backend Service Architecture: Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance at enterprise scale
- Third-Party Platform Integration: Build seamless integrations with platforms like Retool, Zendesk, and other operational systems to create unified workflows
- AI-Powered Automation: Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
- Data-Driven Feature Development: Create analytics features and data visualization that provide operations teams with actionable insights and improved visibility into business metrics
- Cross-Functional Collaboration: Work closely with operations stakeholders to understand pain points, gather detailed requirements, and iterate on solutions that solve real business problems
- Code Quality and Best Practices: Write clean, maintainable, and well-tested code following software engineering best practices including comprehensive unit and integration testing
- Engineering Culture Development: Participate in code reviews, mentor team members, and contribute to the growth of engineering culture and technical standards
- End-to-End Feature Ownership: Own features from initial design through deployment, monitoring, and continuous iteration based on user feedback and performance metrics
- Production Support and Monitoring: Participate in On Call rotation to resolve critical issues impacting internal users and maintain system reliability

## Requirements

### education

- {"name":"Technical Background","description":"Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience in software development"}

### technical

- {"name":"Backend Programming Proficiency","description":"Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, with demonstrated ability to build production-grade applications"}
- {"name":"Full-Stack Development Experience","description":"Experience building full-stack applications with modern frameworks including React, Next.js, or similar frontend technologies"}
- {"name":"Backend Architecture Knowledge","description":"Solid understanding of backend architecture patterns, RESTful API design, microservices, and distributed systems"}
- {"name":"Database Systems Expertise","description":"Hands-on experience with database systems including PostgreSQL, Redis, and understanding of data modeling and optimization"}
- {"name":"AI Technology Integration","description":"Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems"}
- {"name":"Cloud Infrastructure","description":"Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices including containerization and CI/CD pipelines"}
- {"name":"Internal Tooling Platform Experience","description":"Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is strongly preferred"}

### experience

- {"name":"Production Software Development","description":"5+ years of software engineering experience building and shipping production applications at scale"}
- {"name":"Internal Tools Development","description":"Experience building internal tools or working closely with non-technical stakeholders to understand and solve operational challenges"}
- {"name":"Cross-Functional Collaboration","description":"Proven track record of working cross-functionally with operations, product, and engineering teams in fast-paced environments"}

## Skills

### required

- {"name":"Backend Development","description":"Expertise in Python, TypeScript/Node.js with 5+ years of production experience"}
- {"name":"Full-Stack Architecture","description":"Proficiency in React, Next.js, and modern frontend frameworks"}
- {"name":"Database Management","description":"Strong experience with PostgreSQL, Redis, and database optimization"}
- {"name":"AI Integration","description":"Demonstrated ability to work with AI technologies and LLM integration"}
- {"name":"API Design","description":"Deep understanding of RESTful API design and backend architecture patterns"}
- {"name":"Cloud Infrastructure","description":"AWS experience and modern DevOps practices"}
- {"name":"Product Sense","description":"Strong product intuition and user empathy for internal tool development"}
- {"name":"Communication Skills","description":"Excellent verbal and written communication for cross-functional collaboration"}

### preferred

- {"name":"Retool Platform","description":"Experience with Retool for building internal dashboards and applications"}
- {"name":"Zendesk Integration","description":"Knowledge of Zendesk APIs and custom integration development"}
- {"name":"Fintech Experience","description":"Background in financial technology or payment processing systems"}
- {"name":"Startup Environment","description":"Experience working in fast-paced startup environments with rapid iteration"}
- {"name":"Mentoring Experience","description":"Track record of mentoring junior engineers and contributing to team growth"}

## Tech stack

### tools

- {"name":"Retool","description":"Low-code platform for building internal tools and dashboards"}
- {"name":"Zendesk","description":"Customer service platform requiring integration and custom tooling"}
- {"name":"AWS","description":"Cloud infrastructure platform for hosting and scaling applications"}

### others

- {"name":"AI/LLM Integration","description":"Large Language Models and AI technologies for automation and intelligent features"}
- {"name":"DevOps","description":"Modern deployment and infrastructure management practices"}

### databases

- {"name":"PostgreSQL","description":"Primary relational database for storing application data"}
- {"name":"Redis","description":"In-memory data structure store for caching and session management"}

### languages

- {"name":"Python","description":"Primary backend programming language for developing robust services and APIs"}
- {"name":"TypeScript","description":"Modern JavaScript variant for full-stack development and Node.js backend services"}
- {"name":"Node.js","description":"JavaScript runtime for building scalable backend applications"}

### frameworks

- {"name":"React","description":"Frontend framework for building user interfaces in internal applications"}
- {"name":"Next.js","description":"React framework for full-stack web applications with server-side rendering"}

## Benefits

### benefits

- {"name":"Health Insurance","description":"100% medical, dental & vision insurance coverage for employee, partially covered for dependents, plus One Medical annual membership"}
- {"name":"Retirement Plan","description":"401k with employer match on contributions made while employed by Ramp"}
- {"name":"Paid Time Off","description":"Flexible PTO policy allowing for work-life balance"}
- {"name":"Fertility Support","description":"Fertility HRA up to $10,000 per year for family planning assistance"}
- {"name":"Parental Leave","description":"Comprehensive parental leave policy for new parents"}
- {"name":"AI Token Access","description":"Unlimited AI token usage for professional development and productivity"}
- {"name":"Pet Insurance","description":"Pet insurance coverage for furry family members"}
- {"name":"Home Office Setup","description":"Centralized home-office equipment ordering for all employees"}
- {"name":"Wellness Stipend","description":"Health and wellness stipend for fitness and well-being expenses"}
- {"name":"Office Perks","description":"In-office perks including lunch, snacks, drinks, and more"}
- {"name":"Travel Budget","description":"Budget for intra-office travel between company locations"}
- {"name":"Relocation Support","description":"Relocation assistance to NYC or SF as needed for the role"}

## Compensation

- **max:** 284900
- **min:** 168000
- **currency:** USD
- **stockOptions:** true

## Interview process

### steps

- {"name":"Application Review","description":"Initial screening of resume and application materials focusing on technical background and relevant experience"}
- {"name":"Phone/Video Screen","description":"30-45 minute conversation with engineering team member to discuss background, motivations, and basic technical concepts"}
- {"name":"Technical Interview","description":"Live coding session focusing on backend development, API design, and problem-solving approach with real-world scenarios"}
- {"name":"System Design Interview","description":"Architecture discussion covering internal tooling design, scalability considerations, and integration patterns"}
- {"name":"Cross-Functional Interview","description":"Discussion with operations stakeholders to assess collaboration skills and product sense for internal tools"}
- {"name":"Culture and Values Interview","description":"Conversation with engineering leadership about engineering culture, values alignment, and career growth aspirations"}
- {"name":"Final Interview","description":"Meet with senior leadership to discuss role expectations, team dynamics, and mutual fit assessment"}

## Full description
# **About Ramp**

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s [Most Innovative Companies](https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024) list and LinkedIn’s [Top U.S. Startups](https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D) for more than 3 years, as well as the Forbes [Cloud 100](https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/), CNBC [Disruptor 50](https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html), and TIME Magazine’s 100 [Most Influential Companies](https://time.com/collection/time100-companies-2023/6285147/ramp/).

Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences.

Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not. You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs.

**What You'll Do**

* Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
* Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
* Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
* Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
* Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
* Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
* Write clean, maintainable, and well-tested code following software engineering best practices
* Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
* Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
* Participate in an On Call rotation to resolve critical issues impacting internal users

**What You'll Need**

* 5+ years of software engineering experience building and shipping production applications
* Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
* Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
* Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
* Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
* Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
* Strong product sense and user empathy, with ability to translate business requirements into technical solutions
* Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
* Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
* Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback
* Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus

## **Benefits (for U.S.-based full-time employees)**

* 100% medical, dental & vision insurance coverage for you

  * Partially covered for your dependents
  * One Medical annual membership
* 401k (including employer match on contributions made while employed by Ramp)
* Flexible PTO
* Fertility HRA (up to $10,000 per year)
* Parental Leave
* Unlimited AI token usage
* Pet insurance
* Centralized home-office equipment ordering for all employees
* Health and Wellness stipend
* In-office perks: lunch, snacks, drinks, and more
* Budget for intra-office travel
* Relocation support to NYC or SF (as needed)

## **Referral Instructions**

If you are being referred for the role, please contact that person to apply on your behalf.

## **Other notices**

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

_Beware of recruiting scams: Ramp will only contact you through official @_[_Ramp.com_](http://Ramp.com) _email addresses and will never ask for payment or sensitive personal information during the hiring process._

[Ramp Applicant Privacy Notice](https://ramp.com/legal/applicant-privacy-notice)