# Software Engineer, Forward Deployed
**Company:** [Ramp](https://scaleengineer.com/companies/ramp)
As a Forward Deployed Engineer at Ramp, you'll solve complex technical challenges for the world's largest companies by building autonomous agents and end-to-end solutions that unlock enterprise growth. Working directly with customers to understand pain points and shipping high-quality products at scale, you'll own the entire delivery lifecycle from discovery through deployment. This role requires 3+ years of software engineering experience, expertise building with agents, and a customer-facing mindset to drive Ramp's enterprise expansion and shape the future of intelligent spend management.
**Role:** Forward Deployed Engineer
**Seniority:** Mid
**Locations:** New York, NY (HQ)
**Salary:** 168000–285000 USD
[Apply](https://jobs.ashbyhq.com/ramp/29a5da77-37f0-402a-92bc-072778e77ed8)
Canonical: https://scaleengineer.com/jobs/ramp/software-engineer-forward-deployed-29a5da77
---
## Responsibilities

- End-to-End Solution Delivery: Design and ship complete software solutions for Ramp's largest and most complex customers, from initial requirements gathering through production deployment. Own the entire customer lifecycle by understanding critical pain points, translating them into technical specifications, and delivering autonomous agents that provide measurable business value. Drive solutions that directly impact enterprise customers managing billions in transaction flows.
- Autonomous Agent Development: Lead the design and implementation of intelligent agents that autonomously expand Ramp's capabilities within finance operations. Build sophisticated agent systems that handle complex workflows, integrate seamlessly with existing financial infrastructure, and continuously improve through feedback loops. Establish best practices for agent architecture, testing, and deployment within the Core FDE organization.
- Cross-Functional Collaboration: Partner directly with Sales, Solutions Engineering, Customer Success, and Account Management teams to close enterprise deals and activate high-value customers. Serve as a technical bridge between customer needs and product capabilities, translating complex requirements into actionable engineering initiatives. Collaborate on account strategy to expand revenue and increase customer lifetime value through strategic product enhancements.
- Product Roadmap Influence: Drive the core product engineering roadmap through deep domain expertise within a specialized product area. Make strategic prioritization decisions on when to build custom solutions versus accelerating broader platform initiatives. Contribute to long-term product strategy by identifying patterns across customers and translating them into scalable platform improvements.
- Customer-Facing Engineering: Maintain regular customer engagement to gather insights, conduct user research, and validate product directions. Present technical solutions to non-technical stakeholders with clarity and conviction. Build strong customer relationships that foster trust and enable you to champion customer needs internally while setting realistic technical expectations.
- Technical Leadership and Knowledge Sharing: Establish yourself as a subject matter expert within your specialized domain and contribute to organizational learning. Document complex solutions and create best practices documentation that scales knowledge across the engineering team. Mentor other engineers on customer-facing development patterns and agent-based architecture approaches.

## Requirements

### education

- {"name":"Bachelor's Degree in Computer Science or Related Field","description":"Formal education in Computer Science, Software Engineering, or a closely related discipline preferred. Alternatively, equivalent professional experience and demonstrable mastery of computer science fundamentals through project portfolio and technical contributions."}

### technical

- {"name":"Agent Architecture and Development","description":"Demonstrated expertise building production-grade autonomous agents and AI systems, including prompt engineering, agent orchestration, tool integration, and agentic workflow design. Experience implementing multi-step reasoning systems that handle complex financial workflows and can autonomously make decisions within defined guardrails."}
- {"name":"Full-Stack Software Development","description":"Strong ability to architect and implement complete software systems spanning frontend interfaces, backend services, data pipelines, and integrations. Proficiency moving between different technology layers and making pragmatic technical decisions. Experience building systems that handle high transaction volumes, compliance requirements, and real-time data processing."}
- {"name":"API Design and Integration","description":"Expertise designing and implementing RESTful and GraphQL APIs that integrate with third-party financial systems, accounting software, and enterprise infrastructure. Experience building robust integrations that handle edge cases, error handling, and maintain data consistency across systems."}
- {"name":"Database and Data Architecture","description":"Proficiency designing databases for high-volume financial transaction processing, including schema design, indexing strategies, and query optimization. Understanding of transactional consistency, audit trails, and compliance-related data requirements specific to fintech applications."}
- {"name":"Rapid Prototyping and MVP Development","description":"Ability to rapidly validate ideas through working prototypes and minimum viable products, making fast decisions about technology tradeoffs. Experience shipping quality products quickly without over-engineering initial implementations. Comfort with iterating based on customer feedback."}

### experience

- {"name":"Software Engineering Foundation","description":"Minimum 3+ years of professional software engineering experience demonstrating consistent delivery of production systems. Track record of shipping high-quality products at scale, with evidence of impact on users and business metrics. Experience working in fast-paced environments with high iteration cycles."}
- {"name":"Enterprise or B2B SaaS Experience","description":"Preferred experience building software for enterprise customers or in B2B SaaS environments where you've encountered complex sales cycles, integration requirements, and customer-specific customization. Understanding of how enterprise software delivers measurable business value and ROI."}
- {"name":"Customer-Facing Technical Roles","description":"Background in roles that require direct customer interaction such as Solutions Engineering, Professional Services, Consulting, or Forward Deployed Engineering. Demonstrated ability to translate between customer business requirements and technical implementation, manage stakeholder expectations, and thrive in customer-centric environments."}
- {"name":"Financial Systems or FinTech Domain Knowledge","description":"Experience building systems within financial services, accounting automation, expense management, payments, or related fintech domains. Understanding of compliance requirements, audit requirements, and the mission-critical nature of financial systems is highly valuable but not required."}

## Skills

### required

- {"name":"Autonomous Agents and LLM Integration","description":"Production experience building autonomous agents using modern frameworks and LLM APIs. Expertise in agentic design patterns, tool use, multi-step reasoning, and deploying agents in customer-facing environments."}
- {"name":"Backend Development","description":"Strong backend engineering skills across platforms like Node.js, Python, or Go. Experience building scalable APIs, handling concurrency, implementing caching strategies, and managing data flow in distributed systems."}
- {"name":"Problem Decomposition and Technical Communication","description":"Exceptional ability to break down complex problems into manageable components and communicate technical solutions to both engineers and non-technical stakeholders. Strong written and verbal communication for customer-facing interactions."}
- {"name":"Rapid Iteration and Shipping","description":"Demonstrated ability to move quickly from requirements to working solutions without getting blocked on perfection. Comfort making pragmatic tradeoffs and shipping quality products in fast-paced environments."}
- {"name":"System Design Thinking","description":"Ability to design systems considering scalability, reliability, security, and operational concerns. Experience building systems that handle real-world edge cases and can scale to enterprise customers' demands."}

### preferred

- {"name":"Prompt Engineering and Model Optimization","description":"Experience fine-tuning LLM prompts, managing context windows effectively, and optimizing model performance for specific use cases. Understanding of prompt engineering best practices and evaluation frameworks."}
- {"name":"Financial Systems Experience","description":"Background working with accounting software, payment systems, expense management platforms, or other financial technology. Understanding of financial data models, reconciliation processes, and compliance considerations."}
- {"name":"GraphQL and Modern API Standards","description":"Experience designing and implementing GraphQL APIs as an alternative to REST. Familiarity with API versioning strategies, documentation tools, and SDK generation."}
- {"name":"Infrastructure and DevOps","description":"Familiarity with cloud platforms (AWS, GCP, Azure), containerization with Docker and Kubernetes, and CI/CD pipeline development. Ability to think about operational concerns during development."}
- {"name":"Third-Party Integration Development","description":"Hands-on experience integrating with external APIs and building connectors to popular enterprise systems. Experience handling rate limiting, error handling, and maintaining robust integrations."}
- {"name":"Product-Minded Engineering","description":"Track record of wearing a product hat alongside engineering responsibilities. Experience shaping features based on user feedback, conducting discovery research, and thinking about business metrics."}

## Tech stack

### tools

- {"name":"OpenAI API / Claude API","description":"LLM provider APIs for powering autonomous agents and natural language processing capabilities."}
- {"name":"Docker & Kubernetes","description":"Containerization and orchestration tools for deploying and scaling services, critical for customer-facing agent deployment."}
- {"name":"Git / GitHub","description":"Version control and collaborative development platform for managing codebase and engineering workflows."}
- {"name":"AWS / GCP","description":"Cloud infrastructure platforms for deploying services, managing databases, and scaling to enterprise customer demands."}
- {"name":"Monitoring and Observability Tools","description":"Tools like Datadog, New Relic, or Prometheus for monitoring agent performance, API reliability, and financial transaction processing."}

### others

- {"name":"REST and GraphQL APIs","description":"Architectural patterns for building scalable, customer-facing APIs that integrate with third-party financial systems."}
- {"name":"Prompt Engineering Practices","description":"Techniques for optimizing LLM prompts, managing context, and building reliable autonomous systems."}
- {"name":"Financial System Integration","description":"Knowledge of accounting software APIs, payment processing systems, and enterprise financial infrastructure."}
- {"name":"Real-Time Data Processing","description":"Architectures and patterns for processing high-volume transaction streams with minimal latency and maximum reliability."}

### databases

- {"name":"PostgreSQL","description":"Robust relational database for transactional consistency, complex queries, and financial data requiring ACID compliance."}
- {"name":"Redis","description":"In-memory cache for high-performance data retrieval, session management, and real-time application features."}
- {"name":"DuckDB / Snowflake","description":"Data warehouse solutions for analytical queries on large volumes of transaction data and financial reporting."}

### languages

- {"name":"Python","description":"Preferred primary language for agent development, API services, and data processing pipelines within Ramp's infrastructure."}
- {"name":"TypeScript/JavaScript","description":"Strong option for full-stack development, especially for integrations, customer-facing features, and cross-platform solutions."}
- {"name":"Go","description":"Used for high-performance backend services, concurrent systems, and microservices within Ramp's architecture."}
- {"name":"SQL","description":"Essential for complex database queries, data analysis, and optimizing financial transaction processing at scale."}

### frameworks

- {"name":"LangChain / LlamaIndex","description":"Popular frameworks for building autonomous agents and managing LLM interactions, likely used for agent architecture at Ramp."}
- {"name":"FastAPI","description":"Modern Python framework for building high-performance APIs with excellent documentation and async support."}
- {"name":"React","description":"Frontend framework for building responsive customer-facing interfaces and dashboards displaying transaction data and agent status."}
- {"name":"Node.js/Express","description":"JavaScript runtime and web framework for building scalable backend services and API layers."}

## Benefits

### benefits

## Compensation

- **max:** 0
- **min:** 0
- **currency:** 
- **stockOptions:** false

## Interview process

### steps

## Full description
# **About Ramp**

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

# **About the Role**

As a Forward Deployed Engineer, you’ll solve the hardest problems standing between Ramp and the world’s largest and most complex companies — shaping and shipping the product capabilities that unlock our growth upmarket. You'll be part of our Core FDE org, which is an agent-first, high-pace, customer-facing engineering team. On FDE, you will interact directly with customers and deliver solutions end to end — understanding pain points, shaping product decisions, and building agents that autonomously expand Ramp's capabilities.

Check out our [Engineering Blog](https://engineering.ramp.com/) and [FDE post](https://engineering.ramp.com/post/forward-deployed-engineering) for more context on our work!

## **What You’ll Do**

* Deliver software end to end that meet the needs of our largest customers — understanding user pain points, scoping product specs, and building agents that autonomously implement solutions.
* Collaborate closely with Sales, Solutions, Customer Success, and Account Management to close deals, activate customers, and expand the value Ramp provides over time.
* Drive the core product engineering roadmap through our embedding model — specializing within a core product area to develop deep domain expertise and make prioritization calls on when to build a custom solution vs. accelerate a broader initiative.

## **What You Need**

* 3+ years of software engineering experience preferred
* Extensive experience building with and for agents
* Track record of shipping high-quality products at scale
* Comfort and excitement to be customer-facing
* Desire to work in a fast-paced environment, continuously grow, and master your craft

## **Benefits available to all full-time Ramp employees (Global)**

* Flexible PTO
* Centralized home-office equipment ordering
* Health and wellness stipend
* Budget for intra-office travel
* Weekly coffee stipend

## **United States**

* 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
* One Medical annual membership
* 401(k), including employer match on contributions made while employed by Ramp
* Fertility HRA (up to $10,000 per year)
* Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
* Pet insurance
* In-office perks: lunch, snacks, drinks, and more
* Relocation expense coverage to NYC or SF (if needed)

## **Canada**

* Group medical, dental, and vision coverage through Sun Life
* Life, AD&D, and disability coverage
* Fertility drug coverage (up to $4,000 lifetime)
* Group Retirement Plan with employer match (RRSP + DPSP)
* Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
* Employee Assistance Program and virtual care through Lumino Health

## **United Kingdom**

* Private medical insurance through Freedom Elite
* Virtual GP and at-home care via eMed x Livi
* Workplace pension through Penfold, with salary sacrifice option
* Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

## **Referral Instructions**

If you are being referred for the role, please contact that person to apply on your behalf.

## **Other notices**

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

_Beware of recruiting scams: Ramp will only contact you through official @_[_Ramp.com_](http://Ramp.com) _email addresses and will never ask for payment or sensitive personal information during the hiring process._

[Ramp Applicant Privacy Notice](https://ramp.com/legal/applicant-privacy-notice)