TechOps Engineer

Plaid1 weeks ago

Location

New York City Office

Type

Full Time

Salary

USD 118,800 – 151,200

Level

Mid

Role

Infrastructure Engineer

Posted

Jul 17, 2026

Full TimeMid

The role

Summary

The TechOps Engineer at Plaid is responsible for managing and scaling corporate infrastructure systems that support a 1,000+ person organization. This role requires expertise in identity and access management via Okta, macOS device management using tools like Kandji or Iru, and infrastructure-as-code practices. You'll own critical systems including Google Workspace, Slack, Linear, and endpoint management while collaborating with Security and Engineering teams to ensure infrastructure reliability, automation, and security compliance across Plaid's global offices.

What you'll do

Identity and Access Management: Own and improve Okta configuration including lifecycle policies, access reviews, multi-factor authentication (MFA) enforcement, and Workflows automation. Ensure secure identity governance across all organizational systems.

Endpoint Device Management: Manage macOS endpoint configuration through Kandji or Iru with preference for policy-as-code and version-controlled configurations. Maintain deployment standards and security postures across the entire device fleet.

Automation and Infrastructure Development: Build and maintain automation infrastructure that reduces repetitive support burden. Leverage Bash, Python, and infrastructure-as-code principles to create self-service systems and eliminate manual processes.

AI Tooling Integration: Evaluate, deploy, and support AI-powered tools (such as Claude Code or similar solutions) that enhance team productivity and improve operational efficiency across infrastructure systems.

SaaS Platform Operations: Actively own and support company-wide SaaS platforms including Google Workspace, Linear, Slack, and Okta. Handle SaaS procurement, license management, renewals, and platform administration.

Cross-Functional Collaboration: Partner with Engineering, Security, and Go-To-Market teams on planned work that crosses into TechOps systems or areas of expertise. Ensure infrastructure aligns with security requirements and business objectives.

On-Call Support Rotation: Participate in weekly on-call rotation providing incident response and troubleshooting for infrastructure systems. This role emphasizes prevention and automation over reactive break-fix activities.

What we look for

Technical

macOS Fleet Management3+ years of experience supporting large-scale macOS device deployments. Expertise managing hundreds to thousands of Mac endpoints with proficiency in device configuration, updates, and security policies.

Mobile Device Management PlatformsHands-on experience with modern MDM solutions such as Kandji, Iru, Intune, or Workspace One. Ability to design and implement device provisioning, compliance, and management policies.

Infrastructure-as-Code and Configuration ManagementPractical experience with Infrastructure-as-Code (IaC) tools such as Terraform, CloudFormation, or Ansible. Ability to version-control infrastructure configurations and implement policy-as-code patterns for reproducible deployments.

Scripting and AutomationProficiency in Bash or Python scripting for system automation, tool development, and operational task automation. Demonstrated ability to write maintainable, well-documented automation code.

AI-Assisted Development ToolsExperience leveraging AI code assistant tools such as Claude Code, GitHub Copilot, or similar solutions to improve code quality and development efficiency. Comfort integrating AI tools into development workflows.

Enterprise Identity and Access ManagementExperience with Okta or similar IAM platforms including user lifecycle management, access reviews, MFA enforcement, and identity provisioning. Understanding of Zero Trust security principles and centralized access control.

Education

Technical FoundationBachelor's degree in Computer Science, Information Technology, Systems Administration, or related field, or equivalent practical experience demonstrating mastery of core infrastructure and systems concepts.

Experience

Large-Scale Infrastructure SupportExperience supporting infrastructure systems across organizations of 500+ employees. Familiarity with challenges of scaling systems, managing technical debt, and implementing organizational standards at scale.

SaaS Platform AdministrationDemonstrated experience managing and supporting production SaaS platforms such as Google Workspace, Slack, Linear, Jira, and similar business productivity tools. Experience with user provisioning, administration, and troubleshooting.

High-Growth Company EnvironmentBackground in fast-growing technology companies where infrastructure requirements evolve rapidly. Experience with broad ownership of multiple systems, wearing multiple hats, and working with limited resources.

Security-Conscious OperationsExperience designing and implementing security controls, compliance policies, and access governance. Comfort working with security teams and understanding security requirements in infrastructure design.

Skills

Required skills

Okta AdministrationConfiguration and management of Okta identity platform including lifecycle policies, access reviews, MFA enforcement, and workflow automation for enterprise environments.

macOS Device ManagementExpert-level management of macOS devices at scale using modern MDM solutions with policy development and deployment expertise.

Terraform Infrastructure-as-CodeAbility to define, version, and manage infrastructure configuration through Terraform or similar IaC tools with understanding of state management and modularity.

Bash ScriptingProficient shell scripting for system administration tasks, automation, and integration between tools and systems.

Python ScriptingComfortable writing Python scripts for automation, tooling, and system integration within operations environments.

Google Workspace AdministrationExperience managing Google Workspace environments including user provisioning, security controls, and integration with identity providers.

Slack Workspace ManagementPractical experience administering Slack workspaces including user management, app integration, and workspace governance.

Nice to have

Kandji MDM ExpertiseSpecific experience with Kandji platform for macOS management, though equivalent experience with Iru or other modern macOS MDM solutions is acceptable.

AI Code Assistant IntegrationExperience leveraging AI tools like Claude Code, GitHub Copilot, or similar solutions to enhance development and automation workflows with improved efficiency and code quality.

Linear or Jira AdministrationExperience managing project management and issue tracking platforms such as Linear or Jira including workflow configuration and team administration.

Zero Trust Security ArchitectureUnderstanding of Zero Trust security principles and experience implementing least-privilege access models in organizational infrastructure.

Incident Response and On-Call ExperiencePrevious experience managing on-call rotations and handling infrastructure incidents with strong troubleshooting and problem-solving skills.

Compensation & benefits

Salary

USD 118,800 – 151,200 (annual)

Stock options

Available

Benefits

Comprehensive Health Coverage

Medical, dental, and vision insurance plans covering employees and eligible dependents with choice of multiple plan levels to suit individual needs.

Retirement Planning

401(k) retirement savings plan with employer matching contributions to support long-term financial security and wealth building.

Equity Compensation

Stock options or equity grants providing ownership stake in Plaid and opportunity to benefit from company success and growth trajectory.

Flexible Work Arrangement

Hybrid work model requiring office presence 3 days per week with flexibility for remote work, supporting work-life balance and productivity.

Financial Wellness Program

Access to Plaid's fintech tools and services, employee discounts, and financial planning resources aligned with company mission of improving financial freedom.

Interview process

1
Initial Screening Call — Conversational discussion with Plaid Talent team to discuss your background, interest in TechOps, and alignment with Plaid's infrastructure-first culture. Typically 30 minutes covering motivation and experience overview.
2
Technical Interview - Systems Design — Discussion with TechOps team members about infrastructure challenges, design decisions, and automation approaches. Expect scenarios involving device management at scale, identity architecture, or automation strategy implementation.
3
Technical Interview - Hands-On Automation — Practical exercise demonstrating scripting and automation skills. May involve writing Bash/Python scripts, Infrastructure-as-Code configuration, or solving operational problems through code-based solutions.
4
Cross-Functional Alignment — Conversation with Security or Engineering team members to discuss collaboration style, security instincts, and ability to partner across technical organizations.
5
Leadership Discussion — Discussion with TechOps leadership about long-term infrastructure vision, team culture, and your approach to building systems with high reliability standards and automation-first mindset.
6
Offer Discussion — Final conversation covering compensation structure including salary, equity vesting schedule, benefits details, and role-specific expectations for on-call rotation and work location requirements.