Engineering Manager, Agent Experience

Deliveroo3 days ago

Location

London - The River Building HQ

Type

Full Time

Salary

GBP 130,000 – 180,000

Level

Manager

Role

Engineering Manager

Posted

Jun 30, 2026

Full TimeManager

The role

Summary

Engineering Manager leading a full-stack Agent Experience team of 7-8 engineers at Deliveroo, responsible for building and scaling a high-performance back-office workspace serving 30,000+ support agents globally across Deliveroo, DoorDash, and Wolt. This role requires 6+ years of commercial engineering experience with 2+ years in engineering leadership, strong backend expertise (Go, Python, Node.js), and proven ability to ship complex, real-time systems at scale in a dynamic, fast-moving marketplace environment.

What you'll do

Team Leadership and Development: Lead, mentor, and grow a team of 7-8 full-stack, frontend, and backend engineers. Develop individual career trajectories, conduct regular one-on-ones, provide constructive feedback, and create a culture of technical excellence and psychological safety. Build high-performing teams through thoughtful hiring, onboarding, and continuous skill development.

Project Scoping and Delivery: Scope complex projects spanning the Agent Experience platform, break down requirements into actionable, shippable work, and manage dependencies across frontend, backend, and infrastructure. Balance feature delivery with technical debt management while maintaining realistic timelines and clear communication of trade-offs to stakeholders.

Agile Ceremonies and Rituals: Run sprint planning, daily stand-ups, and retrospectives. Facilitate efficient team ceremonies that maintain momentum, unblock impediments, and ensure continuous improvement. Adapt agile practices to the team's unique context while maintaining discipline around delivery commitments.

Progress Tracking and Stakeholder Alignment: Track team progress against OKRs, remove blockers, and manage scope and timeline trade-offs. Represent the team in cross-functional planning sessions with product, design, and other engineering teams. Ensure transparent communication of status, risks, and dependency management to leadership and partners.

Operational Excellence and On-Call Management: Maintain high standards for operational excellence by managing technical debt, establishing healthy on-call practices, and implementing SRE principles. Monitor system reliability, define SLOs, and ensure the team has the tools and context needed to maintain production systems at scale serving millions of support agents.

Architecture and Technical Strategy: Stay technically engaged through architecture reviews, design discussions, and code contributions. Guide the team's technical direction, evaluate technology choices for the unified back-office platform, and ensure scalability and maintainability of systems handling tens of millions of conversations monthly.

Hiring and Recruiting: Drive hiring initiatives to expand the team with high-caliber engineers. Conduct technical interviews, participate in recruitment strategy, and build a diverse pipeline of talent. Set clear expectations around team culture, values, and technical standards during the hiring process.

Cross-Org Collaboration and Unification: Collaborate across Deliveroo, DoorDash, and Wolt to migrate support teams onto the unified platform. Work with stakeholders across three brands to align priorities, manage integration challenges, and ensure a seamless transition from fragmented legacy tools to a modern, consolidated system.

What we look for

Technical

Backend Development ExpertisePrimary proficiency in backend technologies such as Go, Python, or Node.js with proven ability to design and ship scalable, maintainable systems. Deep understanding of backend architecture patterns, API design, databases, and distributed systems principles.

Full-Stack Development CapabilityWhile backend-focused, demonstrated ability to contribute to frontend development using frameworks like React. T-shaped technical profile with breadth across technologies rather than specialization in a single domain, enabling effective collaboration with diverse engineering disciplines.

Real-Time Systems ExperienceExperience building and operating high-scale, real-time systems with low-latency requirements. Understanding of messaging systems, WebSockets, event streaming, and concurrent request handling to support the tens of millions of conversations processed monthly.

Infrastructure and Cloud Platform KnowledgeWorking knowledge of cloud platforms (AWS, GCP, or similar), containerization (Docker, Kubernetes), and observability tools (Datadog, Prometheus, or equivalent). Ability to understand infrastructure constraints and optimize systems for cloud environments.

AI and Automation IntegrationHeavy adoption of AI tools for both personal productivity (Claude, GitHub Copilot) and engineering team acceleration. Experience integrating AI into development workflows and potentially product features to increase delivery velocity and reduce routine work.

Observability and SRE PracticesUnderstanding of SRE principles, on-call culture, SLO definition, alert management, and incident response. Experience establishing healthy operational practices and monitoring strategies for business-critical systems.

Education

Computer Science or Engineering DegreeBachelor's degree in Computer Science, Software Engineering, or related technical discipline. Equivalent practical experience and demonstrated mastery of software engineering fundamentals may substitute for formal education.

Experience

Commercial Software Engineering6+ years of professional software engineering experience building production systems, shipping features to millions of users, and iterating rapidly based on customer feedback. Experience scaling systems and teams as products grow.

Engineering Leadership2+ years of technical leadership experience as a Tech Lead, Senior Engineer with team responsibilities, or Engineering Manager. Proven track record of growing engineers, maintaining team health, and delivering consistently under ambiguity.

Cross-Functional Project ManagementTrack record of running complex projects spanning multiple engineering teams, coordinating dependencies, and navigating competing priorities. Experience influencing without direct authority and aligning stakeholders across product, design, and infrastructure disciplines.

Hiring and Team BuildingDirect experience recruiting, interviewing, and hiring engineers. Ability to assess technical talent, evaluate cultural fit, and build diverse teams. Experience establishing team culture, values, and technical standards that attract and retain high-performing engineers.

Marketplace or Multi-Sided Platform ExperienceExperience with complex marketplace systems, multi-stakeholder platforms, or three-sided networks. Understanding of the operational complexities of coordinating multiple user types (customers, riders, partners) and building systems that serve distinct user cohorts.

Skills

Required skills

Backend Development LanguagesProduction-level proficiency in Go, Python, or Node.js with ability to architect scalable services, write maintainable code, and mentor others in these languages.

Engineering Leadership and Team DynamicsAbility to lead by example, inspire high performance, and develop other engineers. Strong emotional intelligence, servant leadership mindset, and capacity to balance empathy with making difficult decisions.

Agile Software DevelopmentDeep familiarity with agile methodologies, sprint-based planning, and iterative delivery. Ability to adapt agile practices to team context while maintaining rigor around estimation, delivery, and continuous improvement.

System Design and ArchitectureStrong ability to design scalable systems, evaluate trade-offs, and make architectural decisions. Experience with high-scale, real-time systems and understanding of patterns for distributed systems.

Communication and Stakeholder ManagementExceptional written and verbal communication skills. Ability to distill complex technical topics for non-technical audiences, facilitate alignment across teams, and provide clear status updates to leadership.

Problem-Solving Under AmbiguityComfort operating in ambiguous environments with shifting priorities. Strong ownership mentality, ability to gather incomplete information, make sound decisions, and adapt as circumstances change.

Technical Hiring and InterviewingProficiency in conducting technical interviews, assessing candidate capabilities, and identifying high-performing talent. Ability to communicate role expectations and company values effectively during recruitment.

Nice to have

React or Frontend Framework ExperienceHands-on experience with React or similar modern frontend frameworks. Ability to understand frontend constraints and collaborate effectively with frontend engineers on complex product features.

Kubernetes and Container OrchestrationWorking knowledge of Kubernetes, Docker, and container-based deployment pipelines. Understanding of how containerization impacts application design and operational practices.

Observability and Monitoring ToolsExperience with observability platforms such as Datadog, New Relic, or Prometheus. Ability to interpret metrics, design meaningful dashboards, and set up effective alerting for production systems.

SRE and On-Call ExperienceBackground in Site Reliability Engineering or extensive on-call experience. Understanding of incident response, postmortem culture, SLO definition, and chaos engineering practices.

Internal Tooling and Operational Platform DevelopmentExperience building internal tools, operational platforms, or complex data-dense UIs. Understanding of the unique challenges in building products for internal users (e.g., support agents) rather than external customers.

AI-Driven Development PracticesAdvanced proficiency with AI coding assistants like Claude AI, GitHub Copilot, or similar. Track record of leveraging AI to increase team productivity and modernize development workflows.

AWS or Cloud Platform ExpertiseDeep experience with AWS services, infrastructure-as-code (Terraform, CloudFormation), and cloud-native architecture patterns. Ability to optimize cloud costs and design resilient multi-region systems.

Compensation & benefits

Salary

GBP 130,000 – 180,000 (annual)

Stock options

Available

Benefits

Equity Participation

Competitive equity options allowing you to share in the success and growth of Deliveroo as part of the DoorDash family, aligning your financial interests with company performance and long-term value creation.

Flexible Working Arrangements

Hybrid working model based in London with flexibility to work remotely, supporting work-life balance and autonomy in how you structure your work environment.

Continuous Learning and Development

Strong investment in professional growth through mentorship, technical training, conference attendance, and internal knowledge-sharing. Access to learning resources and budget for skill development.

Collaborative Engineering Culture

High-standards environment with emphasis on collaboration, code quality, and technical excellence. Regular architecture discussions, design reviews, and opportunities to learn from world-class engineers solving real-scale problems.

Global Team Connectivity

Opportunity to collaborate with engineering teams across Deliveroo, DoorDash, and Wolt, gaining exposure to different technical approaches and building a global network of talented engineers.

Health and Wellbeing Support

Comprehensive support for physical and mental health, including access to wellbeing resources, and commitment to sustainable, healthy work practices that prevent burnout.

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