Senior IT Engineer, Workplace

Airwallex2 days ago

Location

US - San Francisco

Type

Full Time

Salary

USD 150,000 – 250,000

Level

Senior

Role

IT Engineer

Posted

Jul 10, 2026

Full TimeSenior

The role

Summary

As a Senior IT Engineer focused on Workplace Infrastructure at Airwallex, you will own and optimize the collaboration tool stack including Slack, Google Workspace, and Zoom for a globally distributed team of 2,200+ employees. This technical, hands-on role requires designing integrations, managing complex migrations, and leveraging AI to solve enterprise-scale collaboration challenges while partnering with Finance, Legal, and Engineering teams across 26 international offices.

What you'll do

Slack Platform Ownership and Development: Design, develop, and optimize Slack integrations, workflows, apps, and services as the primary owner and subject matter expert (SME) on the Slack platform for Airwallex. Build custom bots and automations that enhance team collaboration and productivity across the organization's 2,200+ employees globally.

Google Workspace and Zoom Optimization: Design, develop, and optimize Google Workspace and Zoom services, connecting these platforms using APIs, technical tools, and custom code. Ensure seamless integration between collaboration surfaces, managing authentication, user provisioning, and advanced workspace configurations.

Data Migration and Integration Engineering: Develop custom scripts and leverage low-code/no-code solutions to migrate and manage data between collaboration platforms including Slack, Google Workspace, Zoom, and JIRA. Execute complex migrations during mergers and acquisitions to integrate new teams into the Airwallex ecosystem.

Automation and AI-Enhanced Workflows: Build intelligent bots, workflows, and automations that connect collaboration tools while leveraging AI models to enhance performance. Evaluate and deploy AI technologies across the business, enabling teams to work smarter and faster within core products and services.

Platform Security, Scalability, and Operations: Regularly assess and ensure collaboration tools operate securely and scalably across multiple regions and time zones. Work closely with INFOSEC and Revenue Operations teams to maintain compliance, security standards, and operational excellence across the global infrastructure.

Cross-Functional Problem-Solving and Collaboration: Collaborate extensively across Finance, Legal, Operations, Support, and Sales teams to understand business requirements and solve complex collaboration challenges. Manage ambiguity by translating vague problems into well-architected technical solutions that drive business outcomes.

Technical Support and On-Call Operations: Serve on the IT Engineering team, handling escalations from support teams and providing expert technical guidance. Participate in on-call rotations and maintain a 'build it, own it' mentality for all solutions developed, ensuring continuity and system reliability.

Custom Solution Development: Write and build custom solutions when commercial products fall short of organizational needs. Evaluate build versus buy decisions based on technical requirements, timeline, cost, and long-term maintainability for Airwallex-specific challenges.

What we look for

Technical

Slack Platform Expertise5+ years of demonstrable experience as the primary owner of Slack, with deep technical knowledge of Slack APIs, app development, workflow automation, and advanced configuration at scale.

Google Workspace Administration and Development5+ years of hands-on experience with Google Workspace products including Gmail, Google Calendar, Google Drive, and Google Meet. Strong expertise in identity management, API integration, and advanced administrative controls.

Programming and ScriptingHands-on coding experience with automation tools and REST APIs. Proficiency with Python or similar programming languages, JSON data manipulation, and scripting for enterprise platform automation.

Cloud Platform DeploymentKnowledge and experience deploying code and services to cloud platforms including Google Cloud Platform (GCP) and AWS. Familiarity with serverless functions, deployment pipelines, and cloud-native architecture patterns.

Integration and Automation PlatformsDemonstrated experience building and administering integrations with common SaaS platforms including Atlassian products (Jira, Confluence), Slack, Google Workspace, and Zoom. Experience with low-code/no-code integration tools such as Workato, Tray, or Mulesoft.

Data Migration and ETLDemonstrated expertise in data migration strategies, ETL processes, and safe data management between collaboration platforms. Experience executing complex migrations during system upgrades and organizational consolidations.

IT Operations and InfrastructureStrong foundational knowledge of IT Operations, IT support structures, global team operations, and escalation management. Understanding of how IT teams support enterprise organizations and solve operational challenges at scale.

Education

Relevant Technical BackgroundBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience demonstrating equivalent technical knowledge and problem-solving capabilities.

Experience

Corporate Platform Engineering5+ years in corporate platform or collaboration services engineering roles, specifically with cloud-first and SaaS-based collaboration solutions. Proven track record of managing enterprise-scale collaboration deployments.

Product Ownership and Technical Leadership5+ years of demonstrable experience as the primary owner of a core collaboration product such as Slack or Google Workspace, with ability to speak confidently to technical details, architecture decisions, and operational challenges.

Enterprise Integration ProjectsHands-on experience designing and executing integration projects, building custom bots, developing automation workflows, and managing complex technical solutions for enterprise environments.

Global Technology OperationsExperience working in globally distributed organizations across multiple time zones, including participation in on-call support rotations and serving as a subject matter expert for critical systems.

Skills

Required skills

Slack API and App DevelopmentDeep expertise in Slack API, Slack App Framework, Block Kit, and workflow automation. Ability to design and implement custom Slack applications, integrations, and complex workflow automations.

Google Workspace AdministrationAdvanced proficiency with Google Workspace administration console, user provisioning, security policies, and integration with third-party identity and access management systems.

Python ProgrammingStrong hands-on Python programming skills for building automation scripts, integration tools, and custom solutions. Experience with common libraries and frameworks for API-driven automation.

REST APIs and JSONStrong understanding of REST API architecture, JSON data formats, and API integration patterns. Ability to design and consume APIs for integrating disparate systems and platforms.

Technical CommunicationExceptional written and verbal communication skills, able to convey complex technical solutions to both technical engineers and non-technical business stakeholders through documentation, presentations, and asynchronous communication.

AI/ML Concepts and DeploymentClear understanding of common AI models, machine learning concepts, and practical experience evaluating and deploying AI tools in enterprise environments. Demonstrated ability to learn new technologies quickly and self-direct technical exploration.

Cloud Platform ServicesHands-on experience with Google Cloud Platform (GCP) or AWS, including cloud functions, App Engine, Lambda, and other serverless compute services for deploying integration solutions.

Nice to have

Low-Code/No-Code Integration PlatformsExperience with enterprise integration platforms such as Workato, Tray.io, or MuleSoft for rapid integration development without extensive custom coding.

Zoom Administration and DevelopmentExperience with Zoom API, Zoom App Marketplace, and advanced Zoom administration including SSO integration, user provisioning, and custom integrations.

Identity and Access ManagementKnowledge of identity management systems, SSO protocols (SAML, OAuth), directory services, and federated identity management for enterprise environments.

Atlassian Ecosystem KnowledgeExperience with Atlassian products including Jira, Confluence, and Jira Service Management. Understanding of Atlassian Cloud architecture and REST APIs.

Generative AI Tools and ModelsHands-on experience with large language models (LLMs), ChatGPT, Claude, or similar generative AI platforms. Experience building prompts, evaluating AI tools for enterprise use, and implementing AI-powered features.

DevOps and CI/CD PracticesFamiliarity with continuous integration and continuous deployment pipelines, infrastructure-as-code, and version control systems for managing complex technical projects.

Information Security FundamentalsWorking knowledge of information security principles, compliance frameworks, data protection standards, and security best practices in enterprise IT environments.

Compensation & benefits

Salary

USD 150,000 – 250,000 (annual)

Stock options

Available

Benefits

Global Career Growth Opportunities

Work across Airwallex's 26 international offices and collaborate with 2,200+ talented technology professionals. Access extensive professional development and leadership mentoring from founding-stage to scale-up expertise.

Equity and Long-Term Compensation

Participate in Airwallex's equity program as a valued member of a $8 billion venture-backed company. Build long-term wealth alongside world-class investors including T. Rowe Price, Visa, Mastercard, and Sequoia Capital.

Flexible Work Arrangements

Choose your base location between San Francisco, Sydney, or Melbourne with flexibility to work across time zones. Airwallex supports hybrid and remote collaboration for distributed global teams.

Cutting-Edge Technology Stack

Work with modern cloud infrastructure, AI technologies, and SaaS platforms at enterprise scale. Drive innovation by evaluating and deploying emerging technologies across the organization.

Meaningful Impact and Ownership

Own critical systems that directly enable 200,000+ Airwallex customers worldwide. Build zero-to-one solutions, drive key business outcomes, and experience 'build it, own it' accountability.

Mission-Driven Culture

Join a founder-led organization building the global financial platform of the future. Work on ambitious problems with exceptional teammates motivated by the mission to democratize global payments.

Competitive Benefits Package

Comprehensive health insurance, retirement plans, professional development budgets, and wellness programs supporting work-life integration across all global offices.

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