Hims & Hers

IT Operations Engineer

Hims & Hers2 weeks ago
Location

Gilbert, Arizona

Type

Full Time

Salary

USD 85,000 – 120,000

Level

Mid

Role

IT Operations Engineer

Posted

Mar 16, 2026

Full TimeMid

The role

Summary

Hims & Hers is seeking an IT Operations Engineer to support their innovative telehealth platform, focusing on maintaining critical IT infrastructure, ensuring system security, and providing robust technical support across the organization. The role requires a detail-oriented professional who can manage complex IT operations in a fast-paced healthcare technology environment.

What you'll do

IT Systems Management: Maintain stability and efficiency of in-house information systems supporting core organizational functions
Security Compliance: Implement and evaluate security policies ensuring compliance with SOX and HIPAA regulations
Infrastructure Support: Manage operating systems, security tools, email systems, laptops, software, and hardware related to operations
Documentation and Best Practices: Build and maintain Standard Operating Procedures (SOPs), hardening documentation, and internal reference materials
Cross-Functional Collaboration: Work with multiple technical and non-technical teams to identify efficiencies and execute system improvements

What we look for

Technical

Operating SystemsProficient in Mac OS X and Windows administration
Network InfrastructureExperience with Cisco Meraki, Cisco Catalyst (security appliances, managed switches, wireless access points)
Hardware SupportFamiliarity with label printer and scanning technology (Zebra, Sato)

Education

Degree PreferenceBachelor's degree in Computer Science, Information Systems, or equivalent work experience

Experience

IT Operations4-6 years of IT experience in a high-growth, fast-paced environment

Skills

Required skills

Technical Problem SolvingAbility to propose, implement, configure, and test solutions to complex business-critical problems
CommunicationExcellent verbal and written communication skills across technical and non-technical teams

Nice to have

Healthcare TechnologyUnderstanding of telehealth platform technical requirements and healthcare compliance standards

Compensation & benefits

Salary

USD 85,000 – 120,000 (annual)

Stock options

Available

Benefits

Comprehensive Health Benefits

Medical, dental, and vision insurance with comprehensive coverage

Equity Compensation

Employee Stock Purchase Program (ESPP) and competitive equity compensation

Retirement Planning

401k with employer matching contribution

Flexible Time Off

Unlimited PTO, company holidays, and quarterly mental health days

Interview process

  1. 1
    Initial Screening — Phone or video call with HR to review background and qualifications
  2. 2
    Technical Interview — Detailed discussion of technical skills, problem-solving approach, and IT operations experience
  3. 3
    Hiring Manager Interview — In-depth conversation about role alignment, team dynamics, and strategic capabilities
  4. 4
    Final Panel Interview — Comprehensive assessment with cross-functional team members
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Hims & Hers

Hims & Hers

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Hims & Hers is a digital health company that provides affordable and convenient healthcare services to patients through a direct-to-consumer online platform. The company offers prescription medications, treatments, and consultations with licensed healthcare providers for a wide range of common conditions including erectile dysfunction, hair loss, and skincare concerns. Hims & Hers operates in the telehealth and e-commerce pharmacy market, making healthcare more accessible by eliminating traditional barriers like lengthy doctor visits and expensive in-person consultations. The company is on a mission to make healthcare more affordable, accessible, and transparent for everyday people.

San Francisco, USAFounded 2017hims.com

Tech Stack

Tools
Cisco MerakiCisco CatalystZebra Printers
Other
HIPAA Compliance Tools
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