Experienced Engineering Manager - Customer Growth & Experience

Plaid1 weeks ago

Location

San Francisco

Type

Full Time

Salary

USD 250,000 – 375,000

Level

Manager

Role

Engineering Manager

Posted

Mar 5, 2026

Full TimeManager

The role

Summary

Plaid is seeking an experienced Engineering Manager to lead a 35+ person engineering organization within the Customer Growth and Experience (CGX) team. The role involves driving technical strategy, team development, and cross-functional collaboration to accelerate customer velocity and enhance developer experiences across Plaid's financial technology ecosystem.

What you'll do

Team Leadership: Support the growth and development of Engineering Managers and Senior Individual Contributors within the Customer Growth and Experience organization.

Strategic Alignment: Ensure technical strategy is aligned with future product needs and partner closely with product counterparts to refine organizational goals.

Organizational Design: Continuously evolve the organizational structure of engineering teams to optimize performance and meet changing business requirements.

Cross-Functional Collaboration: Partner extensively with product, recruiting, and other stakeholders to drive team performance and talent acquisition.

Team Optimization: Increase operational efficiency across go-to-market and supporting teams, including customer-facing roles and internal functions.

What we look for

Technical

Engineering ManagementProven experience managing teams composed primarily of Engineering Managers

Technical StrategyAbility to develop and align technical strategies with product roadmaps and organizational goals

Education

Advanced DegreeBachelor's or Master's degree in Computer Science, Software Engineering, or related technical field preferred

Experience

Management ExperienceExtensive experience managing large engineering teams (35+ engineers)

Cross-Functional LeadershipDemonstrated ability to work effectively with partners across multiple organizational domains

Skills

Required skills

Team LeadershipStrong skills in managing and developing engineering talent

Strategic PlanningAbility to create and execute long-term technical and organizational strategies

Nice to have

Growth Team ExperiencePrior experience leading growth-focused engineering teams

Diverse Team ExperienceBackground working across customer-facing and internal engineering teams

Compensation & benefits

Salary

USD 250,000 – 375,000 (annual)

Stock options

Available

Benefits

Equity Compensation

Stock options or equity grants typical for high-growth technology companies

Health Insurance

Comprehensive medical, dental, and vision coverage

Flexible Work Arrangement

Potential for remote or hybrid work options

Professional Development

Opportunities for continuous learning and career growth

Interview process

1
Initial Screening — Phone or video call with recruiting team to assess background and fit
2
Technical Leadership Interview — In-depth discussion of engineering management experience and leadership approach
3
Cross-Functional Interview — Meetings with product, engineering, and other stakeholders to evaluate collaboration skills
4
Final Executive Interview — Conversation with senior leadership to assess strategic thinking and organizational alignment