Staff Site Reliability Engineer - Incident Management & Reliability (Remote - Canada)
Confluent1 months ago
Location
Remote, Ontario, Canada
Workplace
Remote
Type
Full Time
Salary
CAD 225,100 – 264,500
Level
Staff
Role
Site Reliability Engineer
Posted
Jan 23, 2026
Full TimeRemoteStaff
The role
Summary
Staff Site Reliability Engineer role at Confluent focusing on incident management and reliability for their multi-cloud data streaming platform. The position combines 75% hands-on engineering work with 25% coaching and strategic program ownership, requiring 10+ years of experience in large-scale distributed systems and incident management tooling.
What you'll do
Systemic Failure Analysis: Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence
Tooling Ownership: Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack
SLO/SLA Management: Define and maintain SLO/SLA frameworks and use error budgets to guide reliability investments
Incident Response Standards: Own standards, practices, and continuous improvement of incident response across engineering
Customer Communication: Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity
Training & Coaching: Develop and deliver training programs and coach teams through post-mortems
Strategic Partnership: Partner with engineering leaders to elevate reliability practices organization-wide
Proactive Reliability Engineering: Build automation, improve tooling, and design reliability improvements to prevent incidents
What we look for
Technical
SRE Experience10+ years of relevant experience in SRE, incident management, or reliability engineering
Multi-Cloud ExpertiseCloud experience with at least one of AWS, GCP, or Azure (Confluent runs all three)
Large Scale OrganizationExperience navigating reliability/incident programs at 500+ engineer organizations
Incident Management ToolsDeep expertise with incident management tooling (Rootly, PagerDuty, or similar)
Distributed SystemsStrong understanding of distributed systems and failure modes at scale
Observability StackDeep experience with observability: metrics, logging, tracing
Container OrchestrationKubernetes and container orchestration experience
CI/CD SystemsUnderstanding of CI/CD pipelines and release processes
Education
Technical BackgroundBachelor's degree in Computer Science, Engineering, or equivalent practical experience
Continuous LearningDemonstrated ability to rapidly master complex systems and technologies
Experience
Staff-Level EngineeringMinimum 10 years of experience with demonstrated expertise in site reliability engineering
Enterprise ScaleExperience with high-scale systems processing millions of events per second
Organizational ChangeExperience driving org-wide process and cultural changes
Multi-Cloud OperationsHands-on experience operating services across multiple cloud providers
Skills
Required skills
Site Reliability EngineeringExpert-level SRE practices and methodologies
Incident ManagementDeep expertise in incident response and management processes
Multi-Cloud ArchitectureExperience with AWS, GCP, and Azure cloud platforms
Distributed SystemsUnderstanding of large-scale distributed system failure modes
ObservabilityMetrics, logging, and tracing implementation and analysis
KubernetesContainer orchestration and cloud-native technologies
Technical CommunicationStrong written communication for design docs, runbooks, and post-mortems
LeadershipAbility to drive organizational process and cultural changes
Nice to have
Apache KafkaEvent streaming expertise or demonstrated ability to rapidly master complex systems
RootlySpecific experience with Rootly incident management platform
Data StreamingUnderstanding of real-time data processing and streaming architectures
Teaching/CoachingExperience mentoring and training engineering teams
Compensation & benefits
Salary
CAD 225,100 – 264,500 (annual)
Stock options
Available
Benefits
Equity Compensation
Stock options and equity participation in company growth
Remote Work
Fully remote position with flexible work arrangements
Global Team Collaboration
Work with global team using follow-the-sun coverage model
Professional Development
Opportunities to coach and train other engineers
Work-Life Balance
Sustainable hours with clean handoffs between global team members
Equal Opportunity
Inclusive workplace focused on diversity and belonging
Interview process
- 1Initial Screening — Phone or video call with recruiting team to discuss background and role fit
- 2Technical Assessment — In-depth technical discussion covering SRE practices, incident management, and system design
- 3Behavioral Interview — Leadership and communication assessment focusing on coaching and organizational change experience
- 4System Design Interview — Deep dive into distributed systems, reliability patterns, and multi-cloud architecture
- 5Team Interviews — Meetings with current SRE team members and engineering leadership
- 6Final Interview — Senior leadership discussion covering strategic vision and cultural fit
Apply for this position
You'll be redirected to the company's application page
More Jobs at Confluent
36 other open positions
Software Engineer
MidGB Remote United KingdomRemote
Senior Software Engineer II - Kafka Client
SeniorIN Remote India
Software Engineer- Cloud Traffic
JuniorCA Office Toronto
Engineering Manager - CC UI Apps (Kafka, Governance, and Tableflow)
ManagerRemote, Ontario, CanadaRemote
Senior Software Engineer II
SeniorRemote, IndiaRemote
Confluent
View all jobs
Confluent is an American data streaming platform company based on Apache Kafka.
Mountain View, California, United StatesFounded 2014confluent.io
Tech Stack
Languages
PythonGoBash/Shell
Frameworks
Apache KafkaKubernetesTerraform
Databases
Apache KafkaTime Series DBs
Tools
RootlyPagerDutyPrometheusGrafanaJaeger/ZipkinJiraConfluenceSlack
Other
AWSGCPAzureDockerCI/CD Pipelines
Interview Guides
14 guides available for Confluent
Apply Now