Hims & Hers

Director, Engineering - Commerce

Hims & Hers1 weeks ago
Location

US Remote

Workplace

Remote

Type

Full Time

Salary

USD 230,000 – 280,000

Level

Director

Role

Director of Engineering

Posted

Jun 25, 2026

Full TimeRemoteDirector

The role

Summary

Director of Engineering leading Hims & Hers' commerce platform, responsible for end-to-end commerce systems spanning catalog, pricing, promotions, payments, and checkout. This senior leadership role oversees multiple engineering teams delivering high-throughput, mission-critical systems that power millions of customer transactions while driving platform scalability, reliability, and conversion optimization. Requires 12+ years of software engineering experience with 5+ years leading teams in high-growth environments, strong technical expertise in modern architectures, and proven success in health tech or subscription-based platforms.

What you'll do

Single Engineering DRI for Commerce Platform: Own end-to-end technical vision, strategy, and execution for the entire commerce platform spanning catalog management, dynamic pricing engines, promotion systems, payment processing, and checkout flows. Serve as the definitive engineering authority for all commerce domain decisions, architecture, and delivery timelines.
Leadership & Team Development: Lead, coach, and inspire multiple engineering teams and managers, fostering a culture of innovation, accountability, continuous improvement, and technical excellence. Mentor engineering leaders with focus on succession planning, leadership development, and building a strong technical bench for future scale.
Technical Vision & Architecture: Define the multi-year technical vision and architecture for the commerce platform, championing evolutionary design patterns that keep systems adaptable as business surface area expands. Drive the transition to next-generation catalog domain models, event-driven architectures, and API-first integration patterns.
Roadmap Definition & Execution: Define and deliver the engineering roadmap in close partnership with product and design, balancing competing priorities between innovation, reliability, scalability, and technical quality. Manage trade-offs between speed-to-market and long-term platform health.
Scalability & Reliability: Oversee platform architecture for extreme scalability, high availability, and performance, ensuring commerce systems reliably handle millions of daily transactions with sub-100ms latencies. Implement comprehensive monitoring, observability, and incident response frameworks.
Security & Compliance Oversight: Ensure rigorous security and compliance standards across payment processing and financially sensitive transactions, including PCI DSS compliance, data encryption, and regulatory adherence. Conduct regular security reviews, penetration testing, and vulnerability assessments.
Domain Architecture & Integration Patterns: Champion clear domain boundaries and enforced contracts across commerce subdomains, moving the organization away from tightly coupled cross-domain database access toward clean API and event-based integration patterns using event streaming and published events.
AI-First Engineering Culture: Lead the team's transition to an AI-first engineering culture and spec-driven development practices, leveraging AI tools and methodologies to improve developer productivity, code quality, and delivery velocity.
Cross-Functional Alignment & Executive Communication: Drive alignment across engineering squads and cross-functional partners including product, design, data, finance, pharmacy, operations, and care teams. Represent engineering in executive forums, translating technical strategy and trade-offs into business language that influences key decisions.
Data-Driven Product Intelligence: Partner with data and analytics teams to make the commerce platform smarter, leveraging conversion analytics to optimize pricing strategies, promotion effectiveness, checkout funnel performance, and customer retention metrics.
Staffing & Organizational Strategy: Own staffing and organizational strategy including hiring, headcount planning, compensation benchmarking, and team structure design to match evolving commerce domain needs. Build and retain a high-performing engineering organization capable of scaling.
Hiring & Talent Acquisition: Actively recruit top engineering talent, defining hiring criteria, conducting technical interviews, and building a pipeline of high-potential candidates. Partner with talent acquisition and recruiting teams to attract domain experts in commerce, backend systems, and payment processing.
Performance Management & Career Development: Establish clear performance expectations, provide regular feedback, and develop individual career growth plans for direct reports and their teams. Identify high-potential technical and management track candidates for advancement.

What we look for

Technical

Distributed Systems ArchitectureDeep expertise designing high-availability, fault-tolerant systems using microservices patterns, service mesh, and distributed transaction management for mission-critical commerce platforms.
Payment & Financial SystemsAdvanced knowledge of payment processing architectures, PCI DSS compliance, PCI Level 1 requirements, fraud detection, chargeback handling, and secure handling of sensitive financial data.
High-Throughput System DesignExperience designing systems that scale to handle millions of concurrent transactions with sub-100ms latency requirements, including caching strategies, database optimization, and load balancing.
API Design & GraphQL/RESTAbility to design clean, versioned APIs with clear contracts that enable safe cross-domain integration and decouple frontend applications from backend services.
Data Consistency & TransactionsUnderstanding of transaction isolation levels, eventual consistency patterns, saga patterns, and distributed transaction management in commerce contexts where data accuracy is critical.
Cloud Infrastructure & DevOpsHands-on experience with AWS services, infrastructure-as-code, containerization, orchestration, auto-scaling, and implementing reliable deployment pipelines for commerce systems.
Security & ComplianceKnowledge of encryption standards, secure authentication and authorization (OAuth2, JWT), vulnerability scanning, penetration testing, and compliance frameworks relevant to healthcare and payments.
Observability & Reliability EngineeringExpertise implementing comprehensive monitoring, alerting, logging, and tracing to achieve high uptime SLAs and quickly diagnose production issues in commerce platforms.

Education

Computer Science or Related Field DegreeBachelor's degree or higher in Computer Science, Software Engineering, or equivalent professional experience demonstrating deep technical foundation.

Experience

12+ Years Software Engineering ExperienceExtensive background in software engineering across multiple roles, companies, and problem domains, demonstrating continuous technical growth and architectural thinking.
5+ Years Leading Multiple TeamsProven experience leading and scaling engineering teams or organizations in high-growth environments, managing managers, and building organizational structure.
End-to-End Product OwnershipTrack record owning complete consumer experiences from conception through production, managing scope, quality, and delivery across product and engineering teams.
High-Growth Company ExperienceBackground scaling systems and organizations through periods of rapid growth (10x+ user or revenue growth), managing technical debt while maintaining velocity.
Cross-Functional LeadershipDemonstrated ability working closely with product, design, data, operations, and finance teams, building consensus, and shipping complex initiatives that require coordination across functions.
Health Tech or Adjacent Industry ExperiencePrior experience in health tech, telehealth, digital health, e-commerce, or regulated industries where compliance, data sensitivity, and customer trust are paramount.

Skills

Required skills

Engineering Leadership at ScaleDemonstrated ability to lead multiple engineering teams and organizations in high-growth environments, with ownership of technical vision, strategy, and multi-year roadmap execution across complex domains.
Commerce Platform ArchitectureDeep expertise designing end-to-end commerce systems including catalog management, pricing engines, promotion systems, payment processing, and checkout flows at scale.
Distributed Systems & ScalabilityStrong understanding of modern web and service architectures, including Node.js, GraphQL, React, TypeScript, AWS, and Kubernetes, with ability to design systems for high-throughput and reliability.
Payment Systems & Financial ComplianceExpertise building secure, PCI-compliant payment processing systems and managing financially sensitive transactions with rigorous security and compliance standards.
Cross-Functional LeadershipProven ability to partner with product, design, data, finance, and operations leaders, translating between technical and business stakeholders with strong executive presence and communication skills.
Technical Strategy & Roadmap ExecutionCapability to define and execute technical roadmaps aligned with product vision and business outcomes, balancing innovation, technical debt, reliability, and scalability in competitive environments.
Talent Development & RecruitmentDemonstrated success recruiting, developing, mentoring, and retaining high-performing engineering talent, with focus on succession planning and building strong technical leadership benches.
Healthcare Data SystemsExperience building scalable, secure, and compliant systems that handle clinical or health-related data with understanding of privacy regulations and healthcare integration requirements.

Nice to have

Health Tech Industry ExperienceBackground building platforms in health tech, telehealth, or digital health space, with understanding of healthcare workflows, compliance requirements, and patient-centric design.
E-Commerce & Subscription Platform ExperienceTrack record building large-scale e-commerce or subscription-based platforms handling millions of transactions, with expertise in conversion optimization and retention analytics.
Third-Party Integrations & APIsExperience integrating complex third-party data sources, payment providers, lab systems, wearable device platforms, and fulfillment networks into unified commerce experiences.
AI-First Engineering CultureExperience leading engineering teams through adoption of AI-first development practices, spec-driven development, and modern development tooling and methodologies.
Event-Driven ArchitectureExpertise championing domain-driven design, enforcing clear domain boundaries, and moving organizations away from tightly coupled databases toward event-driven and API-based integration patterns.
Data-Driven Product DevelopmentTrack record partnering with data and analytics teams to make platforms smarter, leveraging analytics to improve pricing strategies, promotion effectiveness, and conversion funnel optimization.

Compensation & benefits

Salary

USD 230,000 – 280,000 (annual)

Stock options

Available

Benefits

Competitive Equity Compensation

Stock options as part of comprehensive compensation package, allowing you to participate in Hims & Hers' growth as a publicly traded company on NYSE.

Unlimited PTO & Mental Health Days

Flexible time-off policy with unlimited paid time off, company holidays, and quarterly mental health days to support work-life balance and wellbeing.

Comprehensive Healthcare Coverage

Medical, dental, and vision insurance coverage, plus parental leave support for new parents.

Employee Stock Purchase Program (ESPP)

Opportunity to purchase company stock at a discount through payroll deductions, deepening alignment with company success.

401(k) Retirement Benefits

Qualified 401(k) plan with employer matching contribution to support long-term retirement savings.

Team Offsites & Retreats

Regular offsite team retreats fostering team bonding, collaboration, and connection across distributed team members.

Flexible & Remote Work

Talent-first flexible and remote work approach, allowing engineering leadership flexibility in work location and arrangement.

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Hims & Hers

Hims & Hers

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Hims & Hers is a digital health company that provides affordable and convenient healthcare services to patients through a direct-to-consumer online platform. The company offers prescription medications, treatments, and consultations with licensed healthcare providers for a wide range of common conditions including erectile dysfunction, hair loss, and skincare concerns. Hims & Hers operates in the telehealth and e-commerce pharmacy market, making healthcare more accessible by eliminating traditional barriers like lengthy doctor visits and expensive in-person consultations. The company is on a mission to make healthcare more affordable, accessible, and transparent for everyday people.

San Francisco, USAFounded 2017hims.com

Tech Stack

Languages
TypeScriptJavaScriptSQL
Frameworks
ReactNode.jsGraphQL
Databases
PostgreSQLRedisDynamoDB or Similar
Tools
AWSKubernetesDockerCI/CD PipelinesMonitoring & Observability Tools
Other
Payment Processing APIsEvent-Driven Architecture PatternsDomain-Driven Design (DDD)
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