Hims & Hers

Sr. Platform Engineer

Hims & HersYesterday
Location

US Remote

Workplace

Remote

Type

Full Time

Salary

USD 140,000 – 165,000

Level

Senior

Role

Platform Engineer

Posted

Jun 16, 2026

Full TimeRemoteSenior

The role

Summary

Senior Platform Engineer role at Hims & Hers, a public telehealth company, focused on building AI-native developer platforms and infrastructure tooling. You'll design and operate the developer platform powering services, with emphasis on AI-enriched service catalogs, agent-ready deployment golden paths, Istio service mesh standardization, and platform guardrails. This role requires 5+ years of platform/SRE experience, production Backstage knowledge, cloud-native infrastructure expertise, and hands-on coding proficiency to drive adoption across product teams.

What you'll do

Maintain and extend Backstage-based service provisioning: Keep Backstage service templating foundations healthy for greenfield deployments. Contribute to the service catalog layer with YAML-backed, AI-enriched registry exposed via REST API and MCP protocols, designed for queryability by both engineers and agentic systems. Ensure templates support rapid service onboarding while maintaining consistency across the platform.
Build and scale agent golden paths: Evolve agentic infrastructure from experimental phases to production-ready standard architecture. Treat AI agents as first-class platform users by defining deployment standards, establishing safety guardrails, and enabling product teams to ship AI agents consistently. Create documentation, runbooks, and best practices that lower deployment friction.
Drive Istio service mesh adoption and standardization: Lead rollout and standardization of Istio across the service fleet, covering mTLS encryption, intelligent traffic shaping, and policy enforcement. Build golden paths, migration playbooks, and comprehensive runbooks that make mesh adoption straightforward for product teams. Own communication and education strategy to drive organizational adoption.
Establish platform guardrails and compliance policies: Design and implement scorecards, insights dashboards, and CI policies including linting, contract validation, and security baseline enforcement. Create clear signals and automated remediation to help teams reach green status. Implement policy-as-code frameworks for AI-generated code review and automated remediation pipelines.
Design and operate core platform infrastructure: Own design, implementation, and operation of Kubernetes clusters, Infrastructure-as-Code frameworks (Terraform), CI/CD pipelines, service templates, runtime addons, and shared libraries. Define Service Level Objectives (SLOs) for each component and maintain detailed runbooks for incident response and troubleshooting.
Partner with product teams on platform adoption: Collaborate with rotating product squads to co-design golden paths, collect user feedback, identify and remove friction points, and measure platform adoption metrics. Use developer feedback loops to inform platform roadmap decisions and ensure tooling solves real workflow problems.
Lead migrations and deprecation initiatives: Plan and execute complex multi-repository changes including API versioning, SDK upgrades, framework migrations, and runtime updates. Develop clear communication strategies, comprehensive documentation, phased rollout approaches, and rollback procedures to minimize disruption while maintaining safety.
Instrument and measure developer platform metrics: Own observability for platform reliability and developer experience. Instrument delivery metrics including build times, deployment frequency, and deployment success rates. Use data-driven insights to prioritize platform roadmap decisions and demonstrate ROI of platform investments to leadership.

What we look for

Technical

Production Backstage experienceHands-on experience deploying, customizing, and operating Backstage or equivalent developer portal solutions in production environments. Understanding of service catalogs, templating engines, and plugin architecture.
Cloud-native infrastructure depthDeep expertise with AWS, Kubernetes orchestration, container technologies, and service mesh implementations (Istio preferred). Proficiency managing scalable, highly available infrastructure in public cloud environments.
Infrastructure-as-Code masteryStrong hands-on experience with Terraform, CloudFormation, or similar IaC tools. Ability to design modular, reusable infrastructure templates that enable platform teams to provision resources safely and consistently.
CI/CD pipeline design and implementationExperience designing, implementing, and troubleshooting complex CI/CD systems. Knowledge of pipeline orchestration tools, deployment strategies, blue-green deployments, and canary releases.
Multi-language coding proficiencyProduction-level coding skills in at least one of TypeScript/JavaScript, Go, Java, or Python. Ability to write platform tooling, SDKs, and operational scripts that abstract complexity for engineering teams.
AI-assisted software delivery at scaleExperience enabling AI-assisted development workflows, building agent-ready platform infrastructure, implementing policy-as-code guardrails, and creating automated review/remediation pipelines for AI-generated code, particularly infrastructure templates.

Education

Bachelor's degree in Computer Science, Engineering, or related fieldFormal education in computer science, software engineering, systems engineering, or closely related discipline. Equivalent professional experience may substitute for degree requirements.

Experience

5+ years as DevOps, SRE, Software, or Platform EngineerMinimum five years of professional experience building, operating, and maintaining production services and platform tooling. Track record of taking ownership of complex infrastructure systems and driving adoption across multiple teams.
Service catalog and developer portal operationDemonstrated experience operating developer portals, service catalogs, and platform abstractions at scale. Understanding of how platform tooling impacts developer productivity and team velocity.
Multi-repository change managementExperience planning and executing coordinated changes across many repositories and services. Familiarity with automated migration tooling, codemods, and templated deployment strategies.
Developer-first product mindsetHistory of building systems with strong developer empathy, seeking regular feedback from engineering teams, simplifying complex workflows, and biasing toward self-service adoption over manual processes.

Skills

Required skills

Kubernetes AdministrationProduction-level Kubernetes cluster management, workload scheduling, resource management, networking, and troubleshooting.
Terraform Infrastructure-as-CodeAdvanced IaC design patterns, module development, state management, and cross-environment infrastructure provisioning.
Istio Service MeshService mesh architecture, traffic management, mutual TLS, circuit breaking, and policy enforcement in distributed systems.
Backstage Developer PortalBackstage deployment, plugin development, service catalog management, and software templating.
CI/CD Pipeline DevelopmentGitHub Actions, GitLab CI, or similar platforms. Pipeline design, deployment orchestration, and reliability patterns.
TypeScript/Go/Java/PythonProduction-level proficiency in at least one modern programming language for building platform tooling and operational scripts.
AWS Cloud ServicesExpertise with EC2, ECS, EKS, RDS, IAM, VPC, and other core AWS services for architecting scalable infrastructure.
API Design and REST principlesRESTful API design, versioning strategies, SDK development, and documentation practices for platform APIs.
AI Agent Platform ArchitectureUnderstanding of agentic system deployment patterns, safety guardrails, orchestration frameworks, and integration with platform infrastructure.

Nice to have

Datadog ObservabilityAdvanced monitoring, metrics collection, log aggregation, and alerting with Datadog. Alternative expertise with Prometheus, Grafana, or OpenTelemetry also valued.
Large-scale dependency managementLeadership experience with major dependency upgrades, framework migrations, or runtime upgrades across dozens of repositories with coordinated rollouts.
RFC writing and technical documentationAbility to author clear Request for Comments documents, architectural decision records, and cross-org program documentation that drive consensus.
Security-first architectureSecurity mindset with hands-on experience in secrets management, IAM/least privilege, container image scanning, supply chain security, and vulnerability management.
Policy-as-code implementationExperience with tools like OPA/Rego, Kyverno, or similar for enforcing security and compliance policies across infrastructure and deployments.
MCP protocol and agentic integrationsFamiliarity with Model Context Protocol for building AI-ready APIs and enabling autonomous system integration with platform services.
Developer experience metrics and DX toolingTrack record of designing metrics that reflect real developer productivity, implementing DX dashboards, and using data to prioritize platform improvements.

Compensation & benefits

Salary

USD 140,000 – 165,000 (annual)

Stock options

Available

Benefits

Competitive salary and equity compensation

Full-time role with competitive base salary and equity packages reflecting senior-level platform engineering expertise and market rates.

Unlimited PTO and mental health days

Unlimited paid time off policy with quarterly dedicated mental health days, supporting work-life balance and employee wellness.

Comprehensive health coverage

Medical, dental, and vision insurance plans providing broad coverage for employees and dependents.

Parental leave program

Paid parental leave supporting family planning and childcare needs for eligible employees.

Employee Stock Purchase Program (ESPP)

Opportunity to purchase company stock at a discount, building wealth through public company ownership.

401(k) retirement with employer matching

Tax-advantaged retirement savings plan with company matching contributions.

Offsite team retreats and events

Regular team building and company-wide events fostering collaboration, culture, and community among employees.

Flexible and remote work arrangements

Talent-first approach supporting flexible work schedules and remote work options for better work-life integration.

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Hims & Hers

Hims & Hers

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Hims & Hers is a digital health company that provides affordable and convenient healthcare services to patients through a direct-to-consumer online platform. The company offers prescription medications, treatments, and consultations with licensed healthcare providers for a wide range of common conditions including erectile dysfunction, hair loss, and skincare concerns. Hims & Hers operates in the telehealth and e-commerce pharmacy market, making healthcare more accessible by eliminating traditional barriers like lengthy doctor visits and expensive in-person consultations. The company is on a mission to make healthcare more affordable, accessible, and transparent for everyday people.

San Francisco, USAFounded 2017hims.com

Tech Stack

Languages
TypeScript/JavaScriptGoPythonJava
Frameworks
BackstageIstioKubernetes
Databases
PostgreSQLetcd
Tools
TerraformGitHub/GitLabDatadogPrometheus/GrafanaAWSDocker
Other
Model Context Protocol (MCP)OpenTelemetryIAM and secrets managementPolicy-as-Code frameworks
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