Technical Support Engineer III

Mapbox2 months ago

Location

China

Workplace

Remote

Type

Full Time

Salary

USD 80,000 – 120,000

Level

Senior

Role

Technical Support Engineer

Posted

Mar 12, 2026

Full TimeRemoteSenior

The role

Summary

Mapbox is seeking a Technical Support Engineer III in China to support its location technology platform, focusing on automotive navigation solutions. The ideal candidate will provide high-quality technical support, bridge communication between customers and product teams, and help improve Mapbox's location services for automotive partners in the Asia-Pacific region.

What you'll do

Customer Technical Support: Break down complex customer inquiries and provide concise, friendly, and accurate technical responses

Documentation Management: Collaborate with engineering and documentation teams to maintain up-to-date and accurate product documentation and code examples

User Feedback Analysis: Collect and aggregate user feedback to generate actionable insights for product engineering teams

GitHub Issue Monitoring: Track and assist with open issues in Mapbox public repositories, supporting users and contributors

Cross-Team Collaboration: Work closely with support, engineering, and product management teams to ensure consistent and high-quality customer support

What we look for

Technical

Android DevelopmentHands-on experience with Android SDK using Kotlin or Java, with ability to debug and provide code-level guidance

Command Line ToolsProficiency with command-line interfaces and GitHub

Geospatial TechnologiesExperience with or knowledge of geospatial tools and mapping technologies

Education

Technical DegreeBachelor's degree in Computer Science, Software Engineering, or related technical field preferred

Experience

Support EngineeringProven experience in technical support or software engineering roles with a customer-first approach

Automotive Tech SupportExperience supporting Car OEMs or Tier 1 suppliers, understanding in-car navigation challenges

Skills

Required skills

Language ProficiencyNative-level fluency in Mandarin and English, with exceptional written and verbal communication skills

Problem SolvingAbility to break down complex technical problems and provide clear, actionable solutions

Nice to have

JavaScriptFamiliarity with JavaScript or interest in learning

iOS DevelopmentBasic knowledge of Swift or iOS development

Compensation & benefits

Salary

USD 80,000 – 120,000 (annual)

Stock options

Available

Benefits

Healthcare

Comprehensive supportive healthcare package

Parental Leave

Flexible parental leave policies

Work Flexibility

Remote work arrangement with flexible working options

Learning & Development

Emphasis on continuous learning and professional growth

Interview process

1
Initial Screening — Phone or video call with recruitment team to assess initial qualifications
2
Technical Assessment — Evaluation of technical skills, including potential coding challenge or support scenario analysis
3
Team Interview — Interviews with technical support and engineering team members to assess cultural fit and technical expertise
4
Final Interview — Discussion with hiring manager about role expectations, team dynamics, and career growth opportunities