Pylon

Software Engineer, New Grad

Pylon2 weeks ago
Location

San Francisco

Type

Full Time

Salary

USD 150,000 – 180,000

Level

Junior

Role

Software Engineer

Posted

Jul 9, 2026

Full TimeJunior

The role

Summary

Join Pylon as a Software Engineer in our New Grad program and help build the future of B2B post-sales support. You'll work on an all-in-one platform powered by conversational data and AI intelligence, serving over 1500 companies including Linear and Cognition. This full-time role in San Francisco offers end-to-end ownership, rapid iteration cycles, and mentorship from senior engineers from companies like Samsara, Affinity, Airbnb, and Meta.

What you'll do

Build AI-Powered Post-Sales Features: Develop features that enable customer support and success teams to operate more efficiently by leveraging artificial intelligence and conversational data. You'll design and implement user-facing and backend functionality that directly impacts how 1500+ companies manage their support operations.
Prototype and Ship Fast: Build prototypes, iterate quickly through feedback loops, and ship production code at a high velocity. You'll work in a fast-paced startup environment where rapid experimentation and product-driven development are core to the culture.
Own Features End-to-End: Take full ownership of features from conception through deployment and monitoring. Manage your own project timelines, coordinate with stakeholders, and maintain high agency in delivering solutions that solve real customer problems.
Collaborate Across Functions: Work closely with product managers, designers, and other software engineers in a non-waterfall, agile environment. Participate in design reviews, code reviews, and architectural discussions to ensure cohesive platform development.
Learn from Senior Engineers: Work alongside a strong technical team of senior engineers with experience from high-growth companies like Samsara, Affinity, Airbnb, and Meta. Absorb best practices in full-stack development, system design, and software craftsmanship.

What we look for

Technical

Full-Stack Web DevelopmentPractical experience building complete web applications with both frontend and backend components. Understanding of how data flows from UI to database and back.
API Design and IntegrationExperience designing and consuming RESTful or GraphQL APIs. Ability to work with external services and manage data synchronization across systems.
Frontend DevelopmentProficiency with modern web frameworks and component-based architecture. Ability to build responsive, performant user interfaces with strong attention to UX details.
Backend DevelopmentCompetency with server-side languages, databases, and business logic implementation. Understanding of scalability, concurrency, and data persistence patterns.

Education

Bachelor's or Master's DegreePursuing or completed a Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Start date must be Summer 2027 for full-time work.

Experience

Relevant Internship ExperienceCompleted at least one internship where you built product features, contributed to production codebases, and shipped customer-facing functionality.
Side Projects and PortfoliosDeveloped personal or open-source projects that demonstrate full-stack development capabilities, problem-solving skills, and ability to build products from scratch.
Strong Full-Stack FundamentalsSolid understanding of frontend and backend development principles, including HTTP, REST APIs, databases, and client-server architecture.

Skills

Required skills

ReactFrontend JavaScript framework for building component-based user interfaces. Core technology for Pylon's web application development.
Full-Stack Development FundamentalsCore knowledge of both client-side and server-side development, HTTP protocols, databases, and system architecture patterns.
Problem-Solving and Algorithm ThinkingAbility to break down complex problems, design efficient solutions, and implement algorithms that scale.
Version Control (Git)Proficiency with Git workflow, including branching, commits, pull requests, and collaboration in team environments.
JavaScript/TypeScriptCore programming language for frontend development. Understanding of async patterns, functional programming, and modern JavaScript features.

Nice to have

GolangBackend programming language used at Pylon for service development. Experience with goroutines, interfaces, and building concurrent systems is valuable.
GraphQLModern API query language and runtime. Understanding of schemas, resolvers, and query optimization beneficial for full-stack development at Pylon.
AWS Cloud ServicesExperience with Amazon Web Services including EC2, S3, Lambda, RDS, and other managed services. Pylon's infrastructure is built on AWS.
High-Growth Startup ExperiencePrevious internships at venture-backed startups where you navigated ambiguous requirements, wore multiple hats, and shipped products quickly.
AI-Assisted DevelopmentExperience leveraging AI tools like GitHub Copilot, Claude, or ChatGPT for code generation, debugging, and accelerating development workflows.
Conversational Data and NLPExposure to natural language processing, chatbot development, or working with conversational data. Bonus understanding of AI in customer support contexts.
Multi-Workstream Project ManagementDemonstrated ability to juggle multiple projects simultaneously, prioritize effectively, and communicate progress clearly.

Compensation & benefits

Salary

USD 150,000 – 180,000 (annual)

Stock options

Available

Benefits

Unlimited PTO

Flexible time-off policy allowing you to take the time you need for rest, travel, and personal development. Complements 14 company holidays.

Equity and Stock Options

Ownership stake in Pylon through stock options. Join early in a Series B company backed by a16z and BCV with significant upside potential.

Health and Wellness Benefits

Comprehensive health insurance coverage and fitness stipend to support your physical wellness and activity goals.

Commuter Benefits

Subsidized public transportation and commuting benefits for employees in the San Francisco Bay Area.

Parental Leave

Paid parental leave policy supporting employees during life transitions and family growth.

Annual Company Offsite

Yearly team gathering for relationship building, strategic planning, and celebration of company achievements.

Office Meals and Snacks

Complimentary lunch, dinner, and snacks provided at the San Francisco office to support collaborative work sessions and team bonding.

Interview process

  1. 1
    Application Review — Pylon reviews your resume, portfolio, and any side projects to assess your experience with full-stack development and culture fit for a fast-paced startup environment.
  2. 2
    Phone Screening — Initial conversation with a recruiter or engineer to discuss your background, motivation for joining Pylon, and alignment with the new grad program expectations.
  3. 3
    Technical Coding Interview — Live coding session typically lasting 45-60 minutes. Expect data structure and algorithm questions, frontend component design, or full-stack problem-solving scenarios aligned with company tech stack.
  4. 4
    System Design Discussion — Conversation about how you would architect a feature or system. Emphasis on your thinking process, trade-offs, and ability to handle ambiguous technical problems.
  5. 5
    Behavioral and Culture Interview — Discussion with an engineer or manager about your work style, collaboration approach, growth mindset, and enthusiasm for learning. Focus on startup adaptability and willingness to receive feedback.
  6. 6
    Offer and Negotiation — Upon successful completion of interviews, Pylon extends an offer including base salary, stock options, and benefits package. Compensation discussions are transparent and negotiable.
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Pylon

Pylon

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Pylon is a platform that helps businesses automate and optimize their customer communication and support operations. The company provides tools for managing customer interactions across multiple channels, enabling organizations to streamline workflows, improve response times, and enhance customer satisfaction. Pylon serves businesses of various sizes looking to modernize their customer engagement infrastructure and gain better visibility into their support operations.

San Francisco, USAFounded 2022usepylon.com

Tech Stack

Languages
TypeScriptJavaScriptGolang
Frameworks
ReactGraphQL
Databases
PostgreSQLRedis
Tools
GitGitHubAWSDocker
Other
REST APIsConversational Data PlatformsAI and Machine Learning Integration
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