Pylon Jobs
9 active positions at Pylon
Pylon is a platform that helps businesses automate and optimize their customer communication and support operations. The company provides tools for managing customer interactions across multiple channels, enabling organizations to streamline workflows, improve response times, and enhance customer satisfaction. Pylon serves businesses of various sizes looking to modernize their customer engagement infrastructure and gain better visibility into their support operations.
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Team Lead, Software Engineer
Pylon is seeking a Team Lead Software Engineer to bridge the gap between individual contributor and management roles. This unique position offers a supportive pathway to leadership, allowing senior engineers to develop management skills while maintaining deep technical involvement in a rapidly growing B2B post-sales support platform backed by top-tier investors.
Head of Engineering
Pylon is seeking a strategic Head of Engineering to lead and scale their rapidly growing B2B post-sales support platform. The ideal candidate will drive technical innovation, manage a high-performing team of 25+ senior engineers, and maintain exceptional product velocity while ensuring engineering excellence in an AI-native startup environment.
Implementation Engineer
Pylon is seeking an Implementation Engineer to drive end-to-end customer migrations and become an expert in their B2B post-sales support platform. The ideal candidate will manage complex customer onboarding, demonstrate exceptional technical aptitude, and thrive in a fast-paced, collaborative environment focused on delivering seamless software implementations.
Forward Deployed Architect (former SWE)
Pylon is seeking a Forward Deployed Architect with a software engineering background to drive customer migrations and become a key product expert. This in-person role in New York involves direct customer engagement, technical problem-solving, and strategic support system implementations for B2B post-sales operations.
Forward Deployed Engineer
Pylon seeks a Forward Deployed Engineer to drive customer migrations and support operations, combining technical expertise with customer-facing problem-solving in an innovative B2B post-sales support platform. The ideal candidate will automate processes, guide customer implementations, and become a deep product expert while managing multiple customer migrations simultaneously.
Software Engineer
Pylon is seeking a talented Software Engineer to join their innovative B2B post-sales support platform team. The role offers an opportunity to work with cutting-edge technologies, build scalable solutions, and contribute to a rapidly growing startup backed by top-tier venture capital firms.
Software Engineer, Security
Pylon is seeking a Security Software Engineer to build and enhance critical security infrastructure for their B2B post-sales support platform. The ideal candidate will lead security feature development, compliance programs, and customer-facing security initiatives while working closely with a high-growth startup backed by top-tier venture capital firms.
Software Engineer (AI Agents)
Pylon is seeking a talented Software Engineer specializing in AI Agents to join their innovative B2B post-sales support platform. The role focuses on building and improving AI features, working with a high-impact team that serves over 1300 companies and is backed by top-tier investors like a16z and Y Combinator.
Software Engineer (AI Infra)
Pylon is seeking a talented Software Engineer specializing in AI Infrastructure to help build and scale their innovative B2B post-sales support platform. The ideal candidate will develop cutting-edge AI features, improve LLM observability, and contribute to the platform's technical infrastructure with a focus on autonomy, efficiency, and high-impact engineering.
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