Forward Deployed Architect (former SWE)
New York
Full Time
USD 150,000 – 220,000
Senior
Solutions Architect
Feb 18, 2026
The role
Summary
Pylon is seeking a Forward Deployed Architect with a software engineering background to drive customer migrations and become a key product expert. This in-person role in New York involves direct customer engagement, technical problem-solving, and strategic support system implementations for B2B post-sales operations.
What you'll do
What we look for
Technical
Education
Experience
Skills
Required skills
Nice to have
Compensation & benefits
USD 150,000 – 220,000 (annual)
Available
Benefits
Medical Insurance
Fully covered medical, dental, and vision insurance for employees
Retirement Plan
401(k) retirement plan with potential company matching
Commuter Benefits
Comprehensive commuter benefits for New York-based employees
Parental Leave
Supportive parental leave policy for new parents
Unlimited PTO
Unlimited paid time off with 14 additional company holidays
Annual Offsite
Company-sponsored annual offsite event for team building
Office Meals
Complimentary lunch, dinner, and snacks at the office
Fitness Stipend
Fitness stipend to support employee wellness
Interview process
- 1Initial Screening — Phone or video call with HR to discuss background and initial fit
- 2Technical Interview — In-depth technical discussion focusing on software engineering experience and problem-solving skills
- 3Customer Engagement Assessment — Scenario-based interview to evaluate customer communication and migration expertise
- 4Onsite Interview — Full-day in-person interview at Pylon's New York office, meeting with team members and leadership
- 5Final Executive Interview — Discussion with senior leadership to assess overall alignment and potential contribution
You'll be redirected to the company's application page
Pylon
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Pylon is a platform that helps businesses automate and optimize their customer communication and support operations. The company provides tools for managing customer interactions across multiple channels, enabling organizations to streamline workflows, improve response times, and enhance customer satisfaction. Pylon serves businesses of various sizes looking to modernize their customer engagement infrastructure and gain better visibility into their support operations.