Pylon

Forward Deployed Engineer

Pylon1 months ago
Location

New York

Type

Full Time

Salary

USD 120,000 – 180,000

Level

Mid

Role

Forward Deployed Engineer

Posted

Feb 18, 2026

Full TimeMid

The role

Summary

Pylon seeks a Forward Deployed Engineer to drive customer migrations and support operations, combining technical expertise with customer-facing problem-solving in an innovative B2B post-sales support platform. The ideal candidate will automate processes, guide customer implementations, and become a deep product expert while managing multiple customer migrations simultaneously.

What you'll do

Customer Migration Management: Lead end-to-end customer migrations from legacy support systems to Pylon, ensuring smooth transitions and minimal disruption
Technical Problem Solving: Diagnose and resolve complex customer implementation challenges, providing expert guidance on platform capabilities
Process Automation: Identify repetitive tasks and develop automated solutions to improve efficiency and scalability of customer onboarding
Pre-Sales Support: Contribute to sales efforts by providing technical expertise and demonstrating potential solutions during customer acquisition process
Product Improvement: Continuously analyze customer workflows and provide strategic recommendations for product enhancements and feature development

What we look for

Technical

Systems Migration ExpertiseDeep understanding of customer support platforms like Zendesk, Intercom, and similar enterprise solutions
Process Automation SkillsStrong ability to identify inefficiencies and develop streamlined, repeatable technical solutions

Education

Technical DegreeBachelor's degree in Computer Science, Software Engineering, or related technical field preferred

Experience

Software Engineering BackgroundProven experience as a Software Engineer or Forward Deployed Engineer with customer-facing technical roles
Customer Onboarding ExperienceDemonstrated track record of successfully managing complex customer implementations and migrations

Skills

Required skills

Customer CommunicationExceptional verbal and written communication skills with ability to explain complex technical concepts
Problem-SolvingAdvanced analytical skills to diagnose and resolve technical challenges quickly and effectively

Nice to have

Migration ToolingExperience with data migration tools and integration platforms
B2B SaaS ExperienceBackground in enterprise software implementation and customer success

Compensation & benefits

Salary

USD 120,000 – 180,000 (annual)

Stock options

Available

Benefits

Health Insurance

Fully covered medical, dental, and vision insurance

Retirement Plan

401(k) retirement savings plan

Commuter Benefits

Subsidized transportation expenses

Paid Time Off

14 company holidays with unlimited PTO

Fitness Support

Fitness stipend for employee wellness

Workplace Perks

Complimentary lunch, dinner, and snacks at the office

Interview process

  1. 1
    Initial Screening — Phone or video call with recruiting team to assess initial fit
  2. 2
    Technical Assessment — Practical challenge demonstrating migration and problem-solving skills
  3. 3
    Hiring Manager Interview — In-depth discussion of technical expertise and customer engagement approach
  4. 4
    Onsite Interview — Full-day interview process with multiple team members, including technical and cultural assessments
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Pylon

Pylon

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Pylon is a platform that helps businesses automate and optimize their customer communication and support operations. The company provides tools for managing customer interactions across multiple channels, enabling organizations to streamline workflows, improve response times, and enhance customer satisfaction. Pylon serves businesses of various sizes looking to modernize their customer engagement infrastructure and gain better visibility into their support operations.

San Francisco, USAFounded 2022usepylon.com

Tech Stack

Languages
PythonJavaScript
Frameworks
React
Databases
PostgreSQL
Tools
ZendeskIntercom
Other
API Integration
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