Pylon

Software Engineer (AI Agents)

Pylon6 months ago
Location

San Francisco

Type

Full Time

Salary

USD 180,000 – 300,000

Level

Senior

Role

Software Engineer

Posted

Sep 12, 2025

Full TimeSenior

The role

Summary

Pylon is seeking a talented Software Engineer specializing in AI Agents to join their innovative B2B post-sales support platform. The role focuses on building and improving AI features, working with a high-impact team that serves over 1300 companies and is backed by top-tier investors like a16z and Y Combinator.

What you'll do

AI Feature Development: Build and develop next-generation AI features for Pylon's post-sales support platform, focusing on rapid iteration and customer-driven improvements
Performance Optimization: Continuously improve the quality, efficiency, and performance of existing AI features through rigorous testing and iterative development
Technical Ownership: Take full ownership of technical projects, managing details, self-directing work, and maintaining high standards of code efficiency

What we look for

Technical

Programming LanguagesStrong proficiency in React and Golang
Web TechnologiesExtensive experience with GraphQL and modern web development practices
Cloud PlatformsProven experience with AWS cloud infrastructure and services

Education

Computer Science DegreeBachelor's or Master's degree in Computer Science, Software Engineering, or related technical field preferred

Experience

Engineering FundamentalsDemonstrated strong understanding of software engineering principles and efficient coding practices
AI Feature DevelopmentExperience in building and improving AI-driven features and products

Skills

Required skills

Technical AutonomyAbility to self-manage projects and work independently with minimal supervision
Performance-DrivenFocus on productivity, efficient code writing, and continuous improvement

Nice to have

B2B SaaS ExperiencePrior experience in B2B software platforms or customer support technologies
AI/ML KnowledgeUnderstanding of AI technologies and machine learning principles

Compensation & benefits

Salary

USD 180,000 – 300,000 (annual)

Stock options

Available

Benefits

Healthcare

Fully covered medical, dental, and vision insurance

Retirement Planning

401(k) retirement plan with potential company matching

Time Off

14 company holidays and unlimited PTO

Work Perks

Fitness stipend, commuter benefits, annual company offsite

Meals

Complimentary lunch, dinner, and snacks at the office

Interview process

  1. 1
    Initial Screening — Technical resume review and preliminary phone/video screening
  2. 2
    Technical Assessment — Coding challenge or technical interview focusing on software engineering skills
  3. 3
    Onsite Interviews — Series of technical and cultural interviews with engineering team members
  4. 4
    Final Interview — Meeting with senior leadership to discuss role alignment and team fit
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Pylon

Pylon

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Pylon is a platform that helps businesses automate and optimize their customer communication and support operations. The company provides tools for managing customer interactions across multiple channels, enabling organizations to streamline workflows, improve response times, and enhance customer satisfaction. Pylon serves businesses of various sizes looking to modernize their customer engagement infrastructure and gain better visibility into their support operations.

San Francisco, USAFounded 2022usepylon.com

Tech Stack

Languages
ReactGolang
Frameworks
GraphQL
Tools
AWS
Other
Agile Methodologies
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