Senior IT Support Engineer, India

Airwallex3 days ago

Location

IN - Bangalore

Type

Full Time

Salary

INR 1,000,000 – 2,500,000

Level

Senior

Role

IT Support Engineer

Posted

Mar 26, 2026

Full TimeSenior

The role

Summary

A Senior IT Support Engineer role at Airwallex in Bangalore, responsible for providing comprehensive IT support across hardware, software, and infrastructure for the company's global team. The role requires a technical professional who can deliver exceptional user support, manage IT onboarding, and contribute to the company's technology ecosystem.

What you'll do

IT Support Delivery: Provide on-site and remote IT support for Airwallex employees and contractors, covering macOS and Windows platforms, with comprehensive hardware and software troubleshooting

Onboarding Management: Conduct weekly new hire IT onboarding events, assisting new team members with computer setup, account configurations, and smooth integration into Airwallex

Technical Documentation: Create clear, concise, and actionable documentation and knowledge guides that are easily understandable for diverse audiences

Infrastructure Support: Manage AV support for meeting rooms, all-hands event spaces, and office technology while maintaining high-quality technical infrastructure

Application Administration: Perform basic administration for key enterprise applications including Google Workspace, Slack, Okta, and assist with common issues and improvement projects

What we look for

Technical

Operating System SupportProficient in supporting and troubleshooting macOS and Windows platforms

MDM ApplicationsExperience with Mobile Device Management (MDM) applications for Mac and Windows environments

Networking SkillsIntermediate networking troubleshooting knowledge, understanding basic network infrastructure, WiFi, DNS, and office network configurations

Education

Technical CertificationBachelor's degree in Computer Science, Information Technology, or equivalent professional certification preferred

Experience

IT Support ExperienceMinimum 3-5 years of experience in IT support roles, preferably in high-growth multinational tech companies

Enterprise Application ManagementDemonstrated experience administering Google Workspace, Okta, Confluence, JIRA, and Zoom

Skills

Required skills

Technical TroubleshootingStrong foundational skills in diagnosing hardware and software issues across diverse technology platforms

CommunicationExceptional written and verbal communication skills with the ability to explain technical concepts clearly

MultitaskingAbility to manage multiple priorities and work effectively in a dynamic, fast-paced startup environment

Nice to have

Cloud TechnologiesKnowledge of cloud infrastructure and SaaS application ecosystems

Cross-Cultural CommunicationExperience working in multinational, multicultural team environments

Compensation & benefits

Salary

INR 1,000,000 – 2,500,000 (annual)

Benefits

Flexible Work Environment

Hybrid work model with opportunities for professional growth and development

Global Exposure

Work with a multinational team across 26 global offices

Learning Opportunities

Chance to work on diverse technology projects and expand technical skill set

Interview process

1
Initial Screening — Preliminary review of application and resume by Airwallex recruitment team
2
Technical Interview — In-depth discussion of technical skills, troubleshooting experience, and problem-solving approach
3
Team Interview — Meeting with potential team members to assess cultural fit and collaborative potential
4
Final Interview — Discussion with hiring manager about role expectations and career growth opportunities